Info

The Jody Maberry Show

The Jody Maberry Show explores the nature of business. Jody Maberry is a former Park Ranger who became the happiest podcaster on earth. With a mix of storytelling, lessons, and occasional guests, Jody gives you a look at the work he does with executives as he helps them build their brand.
RSS Feed Subscribe in Apple Podcasts
The Jody Maberry Show
2024
November
October
September
August
July
June
May
April
February
January


2023
December
November
October
September
August
July
June
May
April
March
February
January


2022
December
November
October
September
August
July
June
May
April
March
February
January


2021
December
November
October
September
August
July
June
May
April
March
February
January


2020
December
November
October
September
August
June
May
April
March
February
January


2019
December
November
October
September
August
July
June
May
March
February
January


2018
December
November
October
September
August
July
June
May
April
March
February
January


2017
December
November
October
September
August
July
June
May
April
March
February
January


2016
December
November
October
September
August
July
June
May
April
March
February


Categories

All Episodes
Archives
Categories
Now displaying: Page 1
Dec 26, 2018

On this episode of the Jody Maberry Show, I examine how it only takes 5 minutes to create magic for customers.

Jeff Noel has preached how you don't have to go the extra mile to Wow a customer. All you have to do is go the extra inch. Do that one little thing you don't have to do.

During a visit to LensCrafters, someone went the extra inch and it absolutely delighted me. And it made me realize all it takes is five minutes to do something special for a customer.

One inch in five minutes and you can create a situation where a customer tells other people about you.

To go deeper into the subject, I talk with Dan Cockerell - former Vice President of the Magic Kingdom, Phil Gaines - former Director of South Carolina State Parks, and Lee Cockerell - former executive vice president of Walt Disney World.

0 Comments
Adding comments is not available at this time.