Have you ever noticed how most organizations treat every customer the same?
Even if the service is good, it is the same for everyone. Treating all customers the same is a missed opportunity.
Jeff Noel gives us ideas from Disney so we can begin to deliver excellent service to every customer.
-The customer will give you feedback on whether or not you are doing a good job.
-Treat every customer like a VIP - Very Individual Person.
-Ten seconds of unexpected service will create a moment a customer will talk about.
-Understand what it will take to WOW every customer.
-Go the extra inch and do something small and special for each customer.
-Focus on the extra inch, forget the extra mile.