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The Jody Maberry Show

The Jody Maberry Show explores the nature of business. With a mix of storytelling, lessons, and occasional guests, Jody will help you master and market your message.
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The Jody Maberry Show
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Now displaying: Page 1
Oct 10, 2017

Have you ever noticed how most organizations treat every customer the same?

Even if the service is good, it is the same for everyone. Treating all customers the same is a missed opportunity. 

Jeff Noel gives us ideas from Disney so we can begin to deliver excellent service to every customer.  

-The customer will give you feedback on whether or not you are doing a good job. 

-Treat every customer like a VIP - Very Individual Person. 

-Ten seconds of unexpected service will create a moment a customer will talk about. 

-Understand what it will take to WOW every customer. 

-Go the extra inch and do something small and special for each customer. 

-Focus on the extra inch, forget the extra mile. 

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