One of my favorite business books is QBQ by John Miller. There are few books that have had such a direct impact on my career.
QBQ stands for Question Behind the Question and it focuses on personal accountability. When I apply what John suggest in the book, good things happen. It is that simple.
In my park ranger days, I used to give this book to people who worked with me. Their response to the book told me plenty about their personality and work habits.
I had the opportunity to ask John Miller how we can have an impact.
Here are the things you need to know from John Miller's comments about impact;
-When something goes wrong, leaders figure out their role and find a way to do better.
-You have to be good enough to out perform the situation and circumstances that get in your way.
-Deep down, nobody likes a complainer. You have to make a decision to resist the temptation to complain and step away from personal accountability.
-The quickest way to have an impact is to practice personal accountability.
Personal Accountability is the foundation of leadership.