With the Jody Maberry Show, I like to give you a behind-the-scenes look at what it is like to work with the people I work with.
In this episode, Dan Cockerell and I talk about what it took to put together a cruise for his online community, known as The Perch. Dan explains what led to doing a cruise for the community. Then he discusses what he would do differently about the next cruise.
A member of the Perch, Rob Midiri, joins us as a guest on the episode to ask questions to both me and Dan. In fact, Rob was the inspiration behind this episode. Since he asked Dan and me questions, we decided to turn on the microphone, record the conversation, and share it with everyone.
Rob gives his impression of the cruise and what it was like to spend several days with the group.
Rob's questions centered around interviewing podcast guests. Rob asks:
How do you transition between different shows since the people you work with have different personalities?
What do you do to get to know someone before you have them as a guest on your podcast?
How long did it take you to get used to the interview process?
Do you use interviewing skills you learned at Disney when interviewing people for your podcast?
What tactics do you use to help get information out of guests on your podcast?
The cruise was a big success, and Dan and I plan on hosting another cruise in 2023.
If you want to learn more about joining The Perch, you can get more information here -jodymaberry.com/perch.
Don't forget; Dan Cockerell has a great podcast, Come Rain or Shine. You can find it Here.
"Human connection is important. Don't take it for granted... Covid really taught us not to do that."
The past two years have restricted many of the personal interactions we took for granted. Now as pandemic constraints ease, businesses have a prime opportunity to reconnect with customers.
During my recent trip to Indiana, I had the pleasure of speaking at the Great Lakes Park Training Institute where I presented on the difference between role and purpose. How can you make people feel truly seen, heard and cared for? Start with the power of a smile, a warm greeting and focused attention.
Our National Parks are welcoming guests back just like theme parks and museums, so they are looking at how they can get back to serving in a way that makes their guests feel welcome again. Disney cast members have always used enthusiastic personal interactions to make guests feel special. After two years of masks, restrictions and distancing, Disney can regain that competitive edge simply by getting back to the welcoming basics. This type of shift will feel extra meaningful for returning visitors wherever they go.
Likewise, small businesses can plan more in-person events and gatherings that fulfill people's craving for connection. After extended isolation and detachment, most customers want to reunite with company reps, communities and each other. An in-person event allows for bonding and a sense of belonging not possible over Zoom.
And if you can't meet in person yet, provide creative ways to alleviate lingering feelings of loneliness. Even a short weekly video chat or friendly email newsletter helps customers feel someone cares.
The pandemic created constraints for businesses but also opportunities to innovate. Ending restrictions allows for fresh approaches to customer interactions. Going back to the basics of personal connections will now feel more impactful than ever. Take the time to come up with at least one way you can improve how you get back to serving and building connection with your customers.
Connect with Jody
About Jody - https://jodymaberry.com/about-jody-maberry/
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"Watch how those around you are briefing and how they interact. Learn from that and adapt along with that.”
Notable Moments
00:01:21 - Eric's Position at Disney
00:03:19 - Importance of Feedback and Adaptation
00:09:20 - The Power of Storytelling
00:11:41 - Adapting to a New Environment
00:12:55 - Importance of Giving and Receiving Feedback
00:13:41 - Being Receptive to Unexpected Feedback
00:16:43 - Doing Homework on Company Culture
00:20:49 - Adapting to a New Environment
00:23:31 - Watching People and Adjusting
It is not uncommon to have a bit of a struggle adapting to a new company's culture after years in your previous career. Transitioning from a long-held position to a completely different environment can be daunting, especially when it comes to learning new work styles and cultural expectations. It's like trying to speak a different language without the right translation guide. But there's a way to ease this pain and find success in your new role. Eric Velez retired from the FBI in 2016 to then serve as a vice president for security at the Walt Disney Company. He joins to share his experience adapting to a new culture.
Connect with Jody
About Jody - https://jodymaberry.com/about-jody-maberry/
Instagram - https://www.instagram.com/sugarjmaberry
LinkedIn - https://www.linkedin.com/in/jodymaberry/
Facebook - https://www.facebook.com/sugarjmaberry/
Twitter: https://twitter.com/jodymaberry