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The Jody Maberry Show

The Jody Maberry Show explores the nature of business. Jody Maberry is a former Park Ranger who became the happiest podcaster on earth. With a mix of storytelling, lessons, and occasional guests, Jody gives you a look at the work he does with executives as he helps them build their brand.
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The Jody Maberry Show
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Now displaying: 2022
May 18, 2022

Tim Schurrer is with me and is unpacking his new book, The Secret Society of Success. Tim spent ten years on Donald Miller’s Storybrand team and has recently embarked on a new journey as an author, podcaster, and speaker.

At some point or another, we all ask the question “what is success?” Society often waters success down to prestige, money, or position. Tim’s book takes a unique approach to answering this question. Success can look very different. It can be flying under the radar. Just because no one knows you had a hand in a project does not mean you have not achieved success. If you do your job in a way that frees others up to do theirs well, you are successful.

Those who are part of the society of success use their abilities and skills to shine the spotlight on others; not toot their own horn. There is no limit to what you can do if you don’t care who gets the credit. The secret society has little to do with your title on an org chart and everything to do with your headspace. When we are grateful to play a part, we can embrace our definition of success. You don’t have to touch a million lives at a time; just one at a time, and that is enough. Don’t worry about what everyone else is doing. Define what success looks like for you this season, double-check your intentions, and walk down your path with confidence.

Resources:

Build a Winning Team Podcast

Secretsocietyfree.com (get the first two chapters free)

Connect with Jody:

www.jodymaberry.com

Instagram - https://www.instagram.com/sugarjmaberry

LinkedIn - https://www.linkedin.com/in/jodymaberry/

Facebook - https://www.facebook.com/sugarjmaberry/

May 11, 2022

Cassie Tucker returns today and we are laying out the greatest marketing lessons you are going to find. And I learned them from my dog.

As a dog owner, I am very interested in making sure my four-legged family member is taken care of. Not too long ago, I learned about a dog boarding and daycare company that markets their product in such an amazing way that I am now a customer. Here are seven lessons I have learned from a doggy daycare that business owners can adopt to their marketing.

First, there is value in word of mouth. Happy customers will share with others. Second, it is helpful to have a red velvet rope mentality. If there is a process that needs to be walked through, customers feel like they are part of something special.

Next, crest a story for people to be part of. Give people a narrative to participate in. Fourth, understand what product you offer. You have a core offering, and you have the underlying experience that is at the center of your products. That is what you need to highlight for those who come across your services.

Next, create more services for people to take part in. If you offer extra, there will always be someone who wants to take part in it. Sixth, scarcity, and exclusivity make people feel good about what they have bought. With exclusive offerings, you create a level of urgency that people want to act on. If you go this route, make sure you allow people to put themselves on a waitlist or opt into getting more information as the service or space becomes available.

Last, maintaining the customer experience should take priority over getting new customers. Taking care of existing customers should always take priority over bringing in new customers. If you can spend five dollars to take care of your current client versus spending five dollars to get a new client,  always take care of your current client. Be honest with yourself and understand how much is too much for you to provide a good product. Don’t spread yourself too thin at the expense of your existing clients' experience.

They may be a dog boarding company, but Dogtown definitely has an edge in marketing a unique experience that instills value and creates long-term clients.

Apr 13, 2022

Recently I was a keynote speaker for a conference for park professionals in the midwest. I spoke on Role and Purpose and how parks can thrive once they understand every job has a role to perform, and every role plays into the bigger purpose of the park. 

Once I was off stage, many people came up to ask questions and talk about my topic. As a speaker, the biggest compliment you can get for your presentation is someone seeking you out to ask questions. When someone finds me to ask a question, I know I have made a connection.

After my morning keynote, and later in the day, I had the opportunity to talk to several people about Role and Purpose. Even the following day, the conversations continued. 

A few weeks after my presentation, the event organizer sent me some reviews they collected directly from the app they used for the event. 

As I read the reviews, I was feeling good as I saw comments like:

"The concept stuck with me, and I intend to apply that to our team."

"Love the concept."

"It was a good way to get people thinking. A lot of organizations don't have a purpose that is known by the whole team."

Then one review stuck out:

"I'm sure he is a nice guy, so I blame the person who picked him thinking he was appropriate for this audience. Just not good."

Wait a minute...

For a moment, this is all I focused on. 

Do you ever get hung up on negative words from someone else? It doesn't matter how many compliments we get; we focus on the few negative comments. 

Don't let it stop you. You are not for everyone. 

If you let a negative review keep you from getting on stage, everyone else will miss out on your message. 

At this conference, where many people come to learn about park operations, safety, and new equipment, not everyone wants to hear how they can be better leaders. That is fine. The topic is not for people who are fixed on how they do things. The topic is not for everyone. 

I'm not for everyone. And neither are you. 

Keep writing your blog. Keep recording your podcast. Keep creating YouTube videos. Keep creating, and know you are not for everyone. 

Apr 6, 2022

You can find out more about the Perch at https://jodymaberry.com/perch

Mar 24, 2022

With the Jody Maberry Show, I like to give you a behind-the-scenes look at what it is like to work with the people I work with. 

In this episode, Dan Cockerell and I talk about what it took to put together a cruise for his online community, known as The Perch. Dan explains what led to doing a cruise for the community. Then he discusses what he would do differently about the next cruise. 

A member of the Perch, Rob Midiri, joins us as a guest on the episode to ask questions to both me and Dan. In fact, Rob was the inspiration behind this episode. Since he asked Dan and me questions, we decided to turn on the microphone, record the conversation, and share it with everyone. 

Rob gives his impression of the cruise and what it was like to spend several days with the group. 

Rob's questions centered around interviewing podcast guests. Rob asks:

How do you transition between different shows since the people you work with have different personalities?

What do you do to get to know someone before you have them as a guest on your podcast?

How long did it take you to get used to the interview process?

Do you use interviewing skills you learned at Disney when interviewing people for your podcast?

What tactics do you use to help get information out of guests on your podcast?

The cruise was a big success, and Dan and I plan on hosting another cruise in 2023. 

If you want to learn more about joining The Perch, you can get more information here -jodymaberry.com/perch.

Don't forget; Dan Cockerell has a great podcast, Come Rain or Shine. You can find it Here

Feb 23, 2022

Cassie Tucker is back, and we are unpacking five lessons learned from live events and how they are run, especially in this post covid world. These lessons may be specific to a live event setting, but they are principles that can extrapolate into just about any arena of business.

First, set yourself up for adjustments. Every single day something will change. When you expect it and plan for it, you will keep everything running smoothly. Have backups. Think through the worst-case scenario and plan accordingly. Second, you win by thinking inside the box. Innovation is great, but if there are rules and policies required to be able to participate, it is better to stay in line and innovate around the non-negotiables.

Next, you will get more done by influence than authority. You may have the authority needed to force an issue, but if you can steer and direct with influence, everyone will have a better experience. If you find yourself at the point that you must use your authority, something has already gone wrong. Fourth, people want to be with people. Creating the opportunity and space for face time and connection will help establish a report and an environment that people want to be in.

Last, be ready rather than get ready. If you must get "ready," you are already losing. Keep in mind the highest authority in your company and run your area in such a way that you will be excited when they show up because it is an opportunity for them to see how well it is going. Leaders are proactive, and if you are ready from the get-go, you can pivot and adjust as things come up.

These lessons not only make for superb events, but they will also create a strong environment for any business out there.

Connect with Jody:

www.jodymaberry.com

Instagram - https://www.instagram.com/sugarjmaberry

LinkedIn - https://www.linkedin.com/in/jodymaberry/

Facebook - https://www.facebook.com/sugarjmaberry/

Feb 16, 2022

There are lessons to be learned from most interactions and experiences. They can then be applied to many different areas of life. Cassie Tucker and I are taking some time today to extrapolate the seven lessons I learned from my time in the Luxury Homebuilder business.

First, show up on time. Do that, and you will always have an advantage. It is simple, but something that people notice. Second, simply put, do what you say you will do. Be a person of your word, and people will talk about you behind your back in the best way possible. Third, always be upfront about costs. Don’t try to bait people with the promise of a lower price and then inflate it at the last minute. If there is ever any reason for a price increase, make sure you communicate scope creep as soon as possible.

Next, show your work. Give people the ability to see behind the veil. Share stories and pictures of where the work is getting done. People appreciate transparency. Make sure your communication is clear and copious. You cannot over-communicate when people are investing time and money. Next, the office or point of entry to your space sets the expectation for your business. When people walk in, that experience will set their expectations for what you do behind the scenes. What foot are you putting forward?

Lastly, use words wisely. You may like how something sounds, but if it isn’t providing clarity for the customer, get rid of it. Eliminate the fluff so you can be concise and clear. Regardless of your industry or the service you offer, the foundation is the same. Create a consistent, clear, and valued product from start to finish. 

Connect with Jody:

www.jodymaberry.com

Instagram - https://www.instagram.com/sugarjmaberry

LinkedIn - https://www.linkedin.com/in/jodymaberry/

Facebook - https://www.facebook.com/sugarjmaberry/

 

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